Devana Solutions Privacy Notice
Effective Date: 8/16/2023
Introduction
Devana Solutions (also referred to as “Devana Solutions”, “us”, “we”, or “our”) is a controller and processor of certain information provided to us by our clients, industry contacts, stakeholders, and visitors to our websites and services related to our website. This Privacy Policy describes our general data collection and processing practices.
Acceptance of Privacy Policy
By using the website, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the website. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
What User Data We Collect
When you conduct business with us, visit our website, leave a review, or sign up for a mailing list, we may collect the following data:
- Your IP address
- Your contact information and email address
- Other information such as interests and preferences
- Data profile regarding your online behavior on our website
Why We Collect Your Data
We are collecting your data for several reasons:
- To better understand your needs
- To improve our services and products
- To provide support for requested products and services
- To deliver technology-based educational material
- To send you promotional emails and marketing content containing information we think you will find interesting
- To invite you to fill out surveys and participate in other types of market research
- To support our legal and compliance obligations
We will not use your personal information for any other purposes without first disclosing such purposes when we collect the information and provide you the opportunity to consent.
Do We Share Your Personal Information with Others?
We may share personal information with third-party service companies that perform business and administrative operations for Devana Solutions or provide services that help us carry out our mission. These services include:
- Content Management Systems (CMS) necessary to serve website content
- Email and marketing automation provider as necessary for sending emails to our users
- Providers of payment processing and accounting, as necessary to process payment from our users
- Regular communications with clients
- Managing educational programs
- Data management software
- Processing direct mailings to you
- Other bodies as required by law or regulation.
Our third-party service providers are prohibited from using your personal information for any purposes other than as necessary to provide the specific services described above or as otherwise provided by law. In addition, we require that our service providers treat your personal information with the same degree of care we use.
Laws and Legal Rights
In addition to the third parties mentioned above, we may disclose your personal information if we believe in good faith that we are required to do so to comply with an applicable statute, regulation, rule, law, subpoena, search warrant, court order, or other valid legal processes. We may also disclose personal information in special circumstances when we have reason to believe disclosing this information is necessary to detect fraud or protect the safety and/or security of our members or the public.
Reservation of Rights in the Case of Cessation of the Business
We may transfer your personal information to a third party in the event of cessation, dissolution, sale, merger, or other transfer of all or substantially all our assets or if we discontinue or otherwise dissolve our business. We will require any such successor business entity to honor the terms of this Privacy Policy.
Safeguarding and Securing the Data
Devana Solutions is committed to securing and keeping your data confidential. We have implemented appropriate security measures preventing your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, you should know that no website operator, including Devana Solutions, can fully eliminate security risks associated with personal information. While we have endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the website or via e-mail cannot be guaranteed.
Our Cookie Policy
Cookies and tokens are pieces of data sent to your browser when you visit a website and stored on your computer’s hard drive. Cookies and tokens may store user preferences and other information. For example, cookies can store your session information for easy log-in to a website or platform, or your language or user interface customization preferences or may allow websites to record your browsing activities (for example, number of page views, number of visitors, and time spent on each page). Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior.
We use session ID and persistent cookies, and tokens. Session ID cookies and tokens are usually deleted when you log out of a service or close your browser or expire after a short time. A persistent cookie remains on your hard drive for a set time or until you delete it. For example, a persistent cookie will record that you responded to our cookie notification message when you arrived at our website and not bother you again with that pop-up for a certain period.
The data we collect from cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide you with a better experience.
If you want to disable cookies, you can do it by accessing your internet browser’s settings per the instructions in the links below.
Other Technologies
We may use a tracking technique that employs embedded URLs to allow the use of our online platforms. Embedded URLs allow limited information to follow you as you navigate our platforms but are not associated with personal data and are not used beyond the session.
We may use widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g., links to bookmarked sites), along with buttons or other tools that link to other company’s services (e.g., a “Like” button or third-party map). The widget, button, or tool may collect and automatically send personal data, such as your email address, or other information (such as your browser information or IP address), to a third party. Cookies may also be set or used by the widgets, buttons, or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button, or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.
We may use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone.
Links to Other Websites
Our website contains links that lead to other websites. If you click these links, Devana Solutions is not responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Fair Information Practices Under the GDPR Standard
Devana Solutions agrees to adopt and adhere to the fair information and transparency practices found in the EU General Data Protection Regulation 2016/679 (also known as the “GDPR”). Whether a resident of the EU or not, we agree to the following rights for personal information held by Devana Solutions:
- You may request, subject to our legal obligations and other legitimate interests, that we not share your personal information with third parties.
- You may request a copy of the personal information we currently hold about you and direct us to correct this information as necessary.
- You may request that we delete all personal information we currently hold about you, subject to our legal obligations and other legitimate interests.
- You may lodge a complaint with a supervisory authority if we are unable to resolve your data protection complaints.
To exercise any of these rights, you may contact us using the contact information supplied in the “Contact Us” section of this website. We will respond to requests as soon as and to the extent reasonably and technically practicable.
Children’s Privacy
Under Age 16
Our Services and Site are not directed at children under 16 years of age, and we do not knowingly collect or receive personal information from them. If we learn that we have received personal information from a child who is under 16, we will delete the data. If you believe that we have received personal information from a child under the age of 16, you may contact us at 877.338.2622.
Under Age 18
Minors under 18 years of age may have the personal information that they have provided to Devana Solutions through the website deleted by sending an email to info@devanasolutions.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Response to “Do Not Track” Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, Devana Solutions does not process or respond to “Do Not Track” signals.
Changes to this Privacy Policy
This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the policy in the upper left corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on the website. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.
Data Protection Officer (DPO)
Devana Solutions has appointed a data protection officer (DPO) under the GDPR guidelines.
Devana Solutions DPO
Linda Parks, V.P., Operations
For questions regarding data protection, please email lparks@devanasolutions.com.
Contact Us
If you have any questions or suggestions regarding this Privacy Notice, please contact us at:
Devana Solutions
1340 Environ Way, Suite 318
Chapel Hill, NC 27517
877.338.2622 | info@devanasolutions.com