Devana Solutions Welcomes Kirsten Zagarino as Director, Customer Success

Kirsten ZagarinoDevana Solutions is excited to welcome Kirsten Zagarino to the team as Devana’s Director, Customer Success.  

Kirsten has an accomplished history in the clinical research space with a multi-faceted background that will help lead Devana Solutions and drive partner-client growth and success.  She carries a passion for serving customers and collaborating with innovative teams.  

She said, “I am looking forward to working with the exceptional Devana Solutions team and helping them continue their track record of success with Partner-Clients and speed new therapies to patients.”

Devana Solutions CEO and Co-founder Barry Lake echoed this excitement:

“Kirsten’s hiring to lead our Customer Success Team is a direct reflection of the growth and success of our innovative cloud platform for the clinical trials industry. With most of the leading global site networks and integrated research organizations now partner-clients and major moves into health systems and CROs, sponsors this year, we welcome Kirsten’s expertise in scaling our client-facing staff.” 

Kirsten will be responsible for the strategic focus and operational oversight for the Customer Success department, where the priority is optimizing the use and adoption of Devana Solutions platforms.

Kirsten has shown mastery of many of these core responsibilities throughout her career.

In the last decade alone, Kirsten has led client adoption of Life Sciences SaaS products, including the implementation, onboarding and adoption experience. She has held such roles as analyst, software project manager, engagement manager, customer success manager in clinical technologies, and Associate Director Customer Success Shared Data and Profiles for the IQVIA Trial Design Group, where she has spent the last eight years of her career. 

Through her career, Kirsten had working relationships with 17 of the Top 20 Pharmaceutical Companies in the world. 

With Devana, Kirsten will be responsible for delivering an exceptional customer experience and maximizing customer value and retention.  This includes defining and overseeing the partner-client lifecycle process and touchpoints, including the following emphasis with the customer’s leadership team: process reviews, executive business reviews, action plans, roadmaps to drive value against their evolving business objectives. 

Internally, Kirsten will collaborate cross-functionally to advocate for the client-partner and lead the team to ensure that the Voice of the Customer is ingrained in Devana Solutions’ SaaS Suite and support strategies. This leadership centers around building an innate mission to drive value from our platform in support of the customers’ key business objectives.

And while the role is demanding, Barry is confident Kirsten will thrive. He added, “She’s a perfect fit, and we are thrilled to have her talent.”